Privacy Policy
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Introduction
Last Updated: 10/12/24

Shaw + Smith Pty Ltd (referred to as "Shaw + Smith," "we," "us," or "our") is committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable privacy laws. Please do not provide us with your personal information if you are not of legal drinking age in your jurisdiction or if you disagree with this policy.
How We Use Your Information
We collect and use your personal information to:
  • Process orders, payments, and deliveries.
  • Enhance your shopping experience through personalized recommendations and communications.
  • Manage customer accounts, marketing, and promotional activities.
  • Fulfil legal obligations and ensure compliance with applicable laws.
  • Analyse website performance and improve our services.
Information We Collect
We may collect the following types of personal information:

A. Information You Provide
You may provide information directly when:
  • Ordering wine through our website (powered by Commerce7).
  • Subscribing to our marketing communications (via Klaviyo).
  • Making payments (processed by Stripe).
  • Contacting us for customer support.
Examples of information collected:
  • Contact details (name, address, phone number, and email).
  • Date of birth (to verify legal drinking age).
  • Payment details (credit card number, billing address).
  • Preferences and feedback.
B. Information Collected Automatically
When you interact with our website or services, we collect data through cookies and third-party platforms, including:
  • Technical data (IP address, browser type, device type, and screen resolution).
  • Usage data (pages viewed, time spent, and search queries).
  • Location data based on your IP address.
C. Information from Third Parties
We may receive additional information from:
  • Google Analytics: For tracking website usage and visitor behaviour.
  • Meta Platforms: For advertising, tracking engagement, and retargeting campaigns.
  • Shippit: For managing and tracking deliveries.
  • Commerce7: For customer account details and purchase history.
How We Use Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
  • Essential Functionality: Ensure the website operates effectively (e.g., Commerce7 shopping cart features).
  • Performance Analysis: Use Google Analytics to understand site usage and improve user experience.
  • Marketing: Personalise ads and communications via platforms like Klaviyo and Meta.
  • Order Fulfilment: Optimise delivery logistics through Shippit.
You can adjust your browser settings to block cookies or receive warnings. However, some website features may not function properly if cookies are disabled.
Sharing Your Information
We only share your information with:
  • Service Providers:
    - Commerce7: For e-commerce functionality and order management.
    - Klaviyo: For email marketing and personalized communications.
    - Shippit: For shipping logistics and delivery tracking.
    - Stripe: For secure payment processing.
    - Google: For analytics and advertising.
    - Meta Platforms: For targeted advertising and engagement tracking.
  • Legal Authorities: When required by law or regulation.
  • Internal Use: Among Shaw + Smith entities to support operations and compliance.
Data Security and Retention
We use industry-standard measures to protect your data, including secure systems through Stripe, Commerce7, and Shippit. However, no online transmission is completely secure, and you provide information at your own risk.
  • Customer data: Retained as a part of your customer profile on our database.
  • Marketing data: Stored until you opt out.
  • Transactional data: Retained for legal and accounting purposes for a minimum of 7 years.
Your Rights
You have the right to:
  • Access, correct, or delete your personal information.
  • Withdraw consent for marketing communications at any time via an unsubscribe link on an email marketing campaign or by contacting us directly via phone or email.
  • Restrict or object to data processing.
  • Request a copy of your personal data.
To exercise these rights, contact us using the details below.
Children’s Privacy
We do not knowingly collect personal information from individuals under the legal drinking age. If we discover such data, we will delete it promptly.
Updates to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated through email or notifications.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy, please contact us at:

Shaw + Smith Pty Ltd
136 Jones Rd, Balhannah SA 5242
info@shawandsmith.com
+61 08 8398 0500